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Privacy Policy

This Privacy Policy explains how Bitdreams Casino may collect, use, store and disclose personal information when you visit the website, create or use an account, contact support, or otherwise interact with the casino service. It also explains the choices available to you, including how to request access, correction or deletion of your information and how to withdraw consent to marketing communications.

Bitdreams Casino operates under licence No. 0000048 issued by the Tobique Gaming Commission and uses SSL encryption to protect payment and card information during transactions.

1. About this Privacy Policy

This policy is intended for players in Australia and applies to personal information handled through the Bitdreams Casino website and related online services. Personal information is information that identifies you, or could reasonably be used to identify you, either on its own or together with other information. The information handled will depend on how you use the service and the features available to you.

By using the website or opening an account, you acknowledge that information may be handled as described in this policy. Where consent is required for a particular activity, Bitdreams Casino will seek that consent where appropriate. You may withdraw consent for activities based on consent, although this will not affect processing that is permitted or required for other reasons.

This policy should be read together with any applicable website terms, account rules and responsible gambling information. If you use a third-party website, payment service or other external service through a link, that service may have its own privacy practices. Bitdreams Casino is not responsible for the privacy practices of third parties outside its control.

Keeping information accurate

You should provide information that is accurate, complete and current when you create an account or respond to a verification request. If your details change, you can ask for them to be updated using the privacy contact method in this policy. Keeping information accurate helps with account administration, identity checks, payment processing, security and support.

2. Information we may collect

A casino website typically needs to handle several categories of information to operate an account safely and meet its legal and operational responsibilities. The information collected will be limited to what is reasonably needed for the relevant purpose, where possible.

Account details, such as your name, date of birth, username, password, contact details and account preferences.
Identity and verification information, which may include copies or details from identification documents, proof of address, information about your age and other information needed to confirm that an account is being used by the correct person.
Payment and transaction records, such as deposits, withdrawals, payment method details, transaction history, account balances and information used to investigate failed, reversed or disputed transactions. Full payment card details may be handled by a payment provider rather than stored directly by the casino website.
Communications and support information, including messages, requests, feedback, complaints and records of interactions with customer support.
Technical and device information, such as an internet protocol address, browser type, operating system, device identifiers, language, approximate location, login activity, pages visited and information about how the website is used.
Cookie and similar technology information, including identifiers that help remember preferences, maintain a session, measure website performance and support security.
Information connected with account safety, responsible gambling and fraud prevention, where this is necessary to protect players, the service or other people.

Some information may be provided directly by you. Other information may be collected automatically when you use the website or received from service providers that help with identity checks, payment processing, security, fraud prevention, technical hosting, analytics or customer support. Where information is obtained from another source, it should be used for a relevant and lawful purpose.

You may choose not to provide requested information in some situations. However, certain information is necessary to open or maintain an account, confirm identity and age, process transactions, protect the service or comply with legal obligations. If required information is not provided, access to some features may be unavailable or an account may not be able to continue.

3. How information is used and shared

Personal information may be used for the purposes for which it was collected and for related purposes that you would reasonably expect. These purposes may include:

Creating, administering and maintaining your player account.
Providing the website, account features, games, payments and other requested services.
Confirming identity and age, completing verification checks and preventing unauthorised account use.
Processing deposits, withdrawals, refunds, payment investigations and transaction records.
Detecting, investigating and preventing fraud, money laundering, cyber threats, collusion, cheating and other misuse of the service.
Providing customer support, responding to questions and resolving complaints or disputes.
Meeting applicable legal obligations, court requirements, lawful requests and record-keeping responsibilities.
Monitoring and improving website performance, usability, security and reliability.
Managing responsible gambling processes and identifying activity that may require support or additional safeguards.
Sending service messages, account notices, security alerts and other communications needed to administer the account.
Sending promotional or marketing communications where permitted and, where required, where you have provided consent.

Information may be shared with organisations that help operate, secure or support the casino service. Depending on the circumstances, these may include payment processors, identity and verification providers, technology and hosting providers, security and fraud prevention services, customer support providers, professional advisers and other service providers acting on relevant instructions. Information may also be disclosed where necessary to protect the service, players or the public, or where disclosure is required or permitted by law.

Service providers should receive only information relevant to the work they perform and should handle it under appropriate confidentiality and security arrangements. Bitdreams Casino does not intend to use personal information for unrelated purposes without a proper basis. It also does not sell personal information as a normal part of operating the service.

Marketing choices

You may receive marketing messages only where the applicable requirements for those messages are met. You can withdraw consent to marketing at any time by contacting support@bitdreamscasino.best. You may also use an unsubscribe option included in a marketing message, where available. Withdrawing marketing consent will not stop essential service communications, such as security notices, transaction updates or information about your account.

4. Cookies, security and retention

Cookies and similar technologies

The website may use cookies and similar technologies. Cookies are small files or identifiers placed on your device that can help the website remember settings, keep you signed in during a session, maintain security, understand website use and improve performance. Some cookies may be provided by service providers supporting features such as analytics, payments, security or customer support.

You can manage, block or delete cookies through your browser settings. If you disable certain cookies, parts of the website may not work correctly or some account and security features may be limited. Browser settings vary, so you should check the help information for the browser or device you use. Where a cookie choice tool is provided, you can also use that tool to review available preferences.

Security of information

Reasonable technical and organisational measures may be used to protect personal information from unauthorised access, loss, misuse, alteration or disclosure. These measures can include access controls, authentication procedures, monitoring, encryption or secure transmission where appropriate, staff guidance and security reviews. Access to information should be limited to people and providers who need it for an authorised purpose.

No website, electronic transmission or storage system can be guaranteed to be completely secure. You should use a strong, unique password, keep login details confidential, avoid using an unsecured shared device where possible and contact support promptly if you believe your account or personal information has been compromised.

How long information is kept

Personal information is kept for as long as it is reasonably needed for the purpose for which it was collected, to provide the service, resolve issues, protect the service, establish or defend legal claims, and meet applicable legal, accounting, security and record-keeping obligations. Some records must be kept for a period required by law even after an account is closed. This means that a request to close or delete an account may not result in the immediate deletion of every record.

When information is no longer required, reasonable steps may be taken to securely delete it, destroy it or make it no longer identifiable. Information may continue to appear in secure backups for a limited period while those backups are managed through normal retention and security processes.

5. Your privacy rights and how to contact us

Depending on the circumstances and applicable requirements, you may have rights concerning the personal information held about you. These rights are subject to reasonable identity checks, legal requirements, the rights of other people and any applicable exceptions.

Access: ask for confirmation about whether personal information is held about you and request a copy or explanation of relevant information.
Correction: ask for inaccurate, incomplete or out-of-date personal information to be corrected or updated.
Deletion: ask for personal information to be deleted where it is no longer needed or where another valid basis for deletion applies. Deletion may be limited where records must be retained for legal, security, dispute or transaction purposes.
Marketing consent: withdraw consent to promotional or marketing communications at any time by contacting support@bitdreamscasino.best. This does not affect communications that are necessary to operate or secure your account.
Information about handling: ask reasonable questions about how your personal information is collected, used, shared or protected.

To exercise your rights, make a privacy request or ask a question about this policy, contact support@bitdreamscasino.best. Please describe your request clearly and include enough information for the relevant account or records to be located. For security, you may be asked to confirm your identity before information is disclosed or changes are made.

Requests will be considered within a reasonable time. The response may explain any steps taken, ask for clarification, or outline why all or part of a request cannot be completed. For example, access, correction or deletion may be restricted where doing so could affect another person’s privacy, compromise security or fraud controls, interfere with a dispute, or conflict with a requirement to retain records.

Changes to this policy

This Privacy Policy may be updated from time to time to reflect changes to the website, services, technology, privacy practices or applicable requirements. The current version will be made available on the website. You should review it periodically, particularly before providing new information or using a new feature. Where a change is significant, additional notice may be provided through the website or an appropriate account communication.