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Betting Rules
These Betting Rules explain the general conditions that apply when you use Bitdreams Casino to place wagers or play online casino games. Please read them together with the applicable Terms and Conditions, Privacy Policy, Responsible Gambling information and any game-specific rules shown on the website.
1. General betting conditions
By opening an account, accessing the website or placing a wager, you confirm that you have read and understood the rules that apply to your activity. These rules are intended for players in Australia and should be read in a manner consistent with applicable Australian laws and regulations. You are responsible for making sure that online gambling is lawful for you in the place where you are located.
Bitdreams Casino may provide different games, betting products or promotional features from time to time. Each product may have its own rules, including information about the available wagers, game operation, settlement method and any applicable restrictions. If a game-specific rule conflicts with a general rule, the game-specific rule will normally apply to that game.
You must use your own account and provide information that is accurate, complete and current. An account must not be sold, transferred, shared or used by another person. You must not place wagers on behalf of another person or allow another person to access your account. We may take reasonable steps to protect the account, verify identity and prevent unauthorised or unlawful activity.
- You must meet the minimum legal age requirement that applies to online gambling in your location.
- You must not use the website while affected by alcohol, medication or any other substance that may impair your judgement.
- You must not use the website for fraud, money laundering, market manipulation or any other unlawful purpose.
- You must keep your login details secure and tell us promptly if you believe your account has been accessed without permission.
- You should check the relevant game rules before placing a wager, especially where a game has unusual features or settlement conditions.
2. Placing and confirming wagers
A wager should only be placed after you have selected the game, stake and any other available options. Before confirming, check that the details shown on screen match your intention. You are responsible for reviewing the wager information before submitting it, including the amount, selected outcome, applicable odds or return information, and any game conditions.
A wager is generally treated as accepted only when it has been received and recorded by the relevant betting system. A message, balance update or other confirmation may be displayed. If a wager is not accepted, it should not be treated as a valid bet, even if you attempted to submit it. Technical delays, interruptions or connection problems may prevent a wager from being received.
Once a wager has been accepted, it cannot normally be changed or cancelled unless the applicable game rules expressly allow this. Closing a browser, leaving a game, losing an internet connection or failing to receive a preferred screen message does not automatically cancel an accepted wager. If you are unsure whether a wager was accepted, review your account history before attempting to place it again.
Stake information
The available stake range, currency, minimums, maximums and other betting conditions may vary by game, account, payment method or other operational factor. The information displayed at the time of play is the relevant information for that wager, subject to the game rules and the Terms and Conditions. You must have sufficient available funds before attempting to place a wager.
You should never place a wager that you cannot afford to lose. A wager is a transaction involving risk, and no result is guaranteed. Past results, published statistics, personal strategies or previous wins do not make a future result more likely.
3. Game results and settlement
Games are settled according to the rules displayed for the relevant game. The outcome may be determined by the game's software, a random number system, a live event or another stated process. You should read the paytable, information panel or rules for the game before playing so that you understand how wins, losses, combinations, features and special outcomes are handled.
A winning wager is credited in accordance with the applicable game rules and the account records. A losing wager is deducted from the available balance. Where a game includes bonus rounds, free features, jackpots, multipliers or other special elements, the rules for those elements will explain how they operate and how any resulting outcome is calculated.
If a game is interrupted, displays an error or does not complete normally, do not assume that the wager has been lost or won. The result may be determined by the system record, the game state or the rules for interrupted play. We may review the relevant records and correct an account entry where there has been a clear technical, recording or settlement error.
Errors, void wagers and corrections
If an obvious error affects a game, price, displayed return, balance entry or wager record, we may correct the error and take any action permitted by the applicable rules. This may include voiding an affected wager, correcting an incorrect credit or debit, or restoring the position that would have applied without the error. We will not knowingly rely on an obvious error where doing so would be unfair.
If a game is found to have operated incorrectly, the affected wagers may be reviewed in line with the relevant game rules and available technical records. Account history and system records may be used to establish whether a wager was accepted, the outcome that was generated and the amount that was settled.
4. Accounts, funds and fair use
Your account balance may include available funds, pending amounts, winnings and other entries that are subject to verification or settlement. The balance shown on screen is intended to provide current account information, but a transaction may take time to appear or may require review. You should keep your own record of wagers and check your account history regularly.
Payments, withdrawals and account activity may be subject to identity checks, source-of-funds checks, payment-method conditions, anti-fraud controls and other legal or operational requirements. Funds must be used for lawful gambling activity and must not be provided by a third party without permission. We may delay, restrict or decline a transaction where additional information is required or where activity appears unusual, unsafe or unlawful.
You must not exploit a fault, loophole, software error or technical weakness. You must not use automated systems, bots, scripts, devices or methods designed to interfere with the website, gain an unfair advantage or avoid normal account controls. Collusion, identity misuse, payment abuse and attempts to manipulate game results are prohibited.
- Use only payment methods that belong to you or that you are authorised to use.
- Do not reverse, dispute or cancel a legitimate payment without a valid reason.
- Do not create multiple accounts to bypass a restriction, exclusion, verification measure or other control.
- Do not attempt to obtain a benefit through false information, misleading conduct or misuse of a promotion.
- Co-operate with reasonable requests for information needed to verify your account or activity.
Where an account is closed, suspended or restricted, the applicable Terms and Conditions will explain how remaining funds, pending wagers and any review process are handled. We may retain records where required for legal, regulatory, security or dispute-resolution purposes.
5. Responsible gambling and disputes
Gambling should be an entertainment activity, not a way to make money or recover financial losses. Set a budget before you play, use time limits where available and take regular breaks. Never chase losses by increasing your stake or continuing to play for longer than planned.
If gambling is no longer enjoyable or is affecting your finances, relationships, work or wellbeing, stop playing and seek support. You may be able to use account controls, deposit or wagering limits, time-outs, self-exclusion or other responsible gambling tools. The available options and their operation may depend on the product and applicable requirements.
If you have a question about a wager, result, account entry or payment, review the relevant game rules and account history first. If the matter remains unresolved, raise it through the support channel made available on the website and provide enough information for the issue to be reviewed. This may include your account details, the game, the approximate date and time, the amount involved and a description of what occurred. Do not send passwords or sensitive payment information unless specifically requested through a secure process.
We may investigate disputes using account records, wager data, transaction information, technical logs and other relevant evidence. Reviews are conducted in accordance with the Terms and Conditions and applicable law. These Betting Rules may be updated when products, systems or legal requirements change. The version published on the website at the time of your activity is the version you should retain for reference.