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Bitdreams Casino Terms & Conditions
These Terms & Conditions explain the rules that apply when you visit or use Bitdreams Casino. Please read them carefully before creating an account, depositing funds or participating in any available games or services.
1. General terms and acceptance
These Terms & Conditions form a legal agreement between you and Bitdreams Casino in relation to your use of the website, account services, games and related features. By accessing the website, registering an account or using any service, you confirm that you have read, understood and accepted these terms. If you do not agree with any part of them, you must not use the website or its services.
Additional rules may apply to particular games, promotions, payment methods or other features. Those rules will be displayed or made available when relevant and form part of these Terms & Conditions. If an additional rule conflicts with these terms, the more specific rule will generally apply to the relevant service, unless stated otherwise.
You are responsible for checking the current version of these terms before using Bitdreams Casino. We may update, replace or amend the terms from time to time to reflect changes to our services, technology, legal obligations or business practices. Continued use of the website after an update means that you accept the revised terms. If a material change affects your rights or responsibilities, information about the change may be provided through the website or other appropriate channels.
Eligibility and legal compliance
You must only use Bitdreams Casino where online gambling and the relevant services are lawful for you. You are responsible for understanding and complying with the laws that apply in your location. You must not access or use the website from a jurisdiction where doing so is prohibited or restricted. We may limit or refuse access where required by law, our internal controls or the rules of a relevant service.
You must meet the applicable minimum age requirement before opening an account or gambling. We may request information or documents to verify your age, identity, location or other eligibility requirements. Access may be suspended while checks are completed.
2. Accounts and player responsibilities
Where an account is required, you must provide information that is accurate, complete and kept up to date. An account must be registered in your own name and may only be used by you. You must not create an account for another person, allow another person to use your account or transfer your account to somebody else.
You are responsible for keeping your login details secure and for all activity carried out through your account, unless the activity resulted from a failure by Bitdreams Casino to apply reasonable security measures. You should use a strong password, avoid sharing authentication information and notify us promptly through the support channel shown on the website if you suspect that your account has been accessed without permission.
We may carry out identity, age, location, payment, fraud, anti-money-laundering or responsible gambling checks. You agree to provide information and documents that are reasonably required for these checks. Information must be genuine and must not be altered, misleading or supplied on behalf of another person. If you do not complete a required check, we may restrict account functions or decline a transaction.
You must not open or operate more than one account unless we have expressly authorised this. If multiple accounts are created or linked in breach of these terms, we may suspend or close the relevant accounts and review transactions, balances, promotions and other activity. We will act in accordance with applicable law when deciding how any remaining balance is handled.
Suspension and closure
We may suspend, restrict or close an account where we reasonably believe that these terms have been breached, information is inaccurate, activity may be fraudulent or unlawful, a required check has not been completed, or continued access could create a risk to you, other players or Bitdreams Casino. We may also take action where required by law or a competent authority.
You may request account closure at any time using the account controls or support process made available on the website. Closure does not remove obligations that arose before closure, including obligations relating to outstanding transactions, unlawful conduct, disputes or the use of personal information.
3. Games, gambling and responsible play
Games and other gambling services are provided for entertainment. Gambling involves the risk of losing money, and no outcome is guaranteed. You should only gamble with money that you can afford to lose and should never treat gambling as a way to solve financial difficulties or obtain regular income.
Before placing a wager, you should check the game information, stake amount, applicable rules and any displayed conditions. Once a wager has been accepted, it may not be cancelled except where the relevant game rules, these terms or applicable law allow cancellation. Game results are determined by the relevant game system and its recorded data. We may investigate unusual results, technical errors or activity that appears inconsistent with fair play.
You must not use Bitdreams Casino for unlawful activity, money laundering, fraud, market manipulation or any other improper purpose. You must not attempt to interfere with a game, exploit a software error, use automated tools, introduce malicious code, reverse engineer a service or obtain an unfair advantage through technical or deceptive means.
Responsible gambling tools
Bitdreams Casino may provide tools and information designed to help you manage your gambling, such as account limits, activity information, breaks, self-exclusion options or access restrictions. Availability and operation may depend on the service and the requirements that apply to it. You should use these tools before gambling if you are concerned about your play.
If gambling is no longer enjoyable or is affecting your wellbeing, finances, relationships or daily responsibilities, stop playing and seek independent support. Do not chase losses, borrow money to gamble or gamble when distressed, intoxicated or unable to make clear decisions. You may request a break or account closure through the available website process. A restriction may not apply immediately to every service, so you should stop using the website while your request is being processed.
We may apply account restrictions or refuse service where there are signs of unsafe, compulsive or harmful gambling. Any decision concerning responsible gambling may be made to protect you, comply with applicable requirements or support the integrity of the service.
4. Deposits, withdrawals and account balances
You may only use payment methods that are in your own name or that you are authorised to use. Payment details and transaction information must be accurate. We may refuse, reverse or delay a transaction where the payment method cannot be verified, the transaction is disputed, a security concern exists or additional checks are required.
You should review the amount and destination of every deposit or withdrawal before confirming it. You are responsible for ensuring that you have sufficient funds and authority to use your chosen payment method. Your bank, payment provider or other intermediary may apply separate fees, conversion rates, processing rules or limits. Those matters are outside our control.
Withdrawals may be subject to identity, payment, security, financial crime and responsible gambling checks. We may return funds through an appropriate verified payment method or ask for further information before processing a withdrawal. We do not promise a particular processing period because timing can depend on verification, the payment provider, weekends, public holidays, technical matters and legal requirements.
You must not deposit funds for the purpose of transferring money to another person or using the website as a payment service. We may investigate deposits or withdrawals that appear irregular or unrelated to genuine gambling activity. Where a transaction is found to be unauthorised, fraudulent or unlawful, we may take appropriate action, including cancelling transactions or restricting the account.
Errors and balances
If a technical, human or accounting error credits your account with funds or benefits that you are not entitled to receive, those funds remain the property of Bitdreams Casino or the relevant provider. We may correct the error, cancel affected activity or recover the amount, subject to applicable law. You must tell us if you become aware of an obvious error rather than knowingly using it.
You should keep your own records of deposits, withdrawals, wagers and account activity. If you believe a transaction or balance is incorrect, raise the issue through the support process shown on the website as soon as reasonably possible, providing enough information for the matter to be reviewed.
5. Website use, privacy and liability
Acceptable use and intellectual property
You may use the website only for lawful personal purposes and in accordance with these terms. You must not copy, reproduce, modify, distribute, sell, frame, scrape or commercially exploit any part of the website without permission. You must not disrupt the website, bypass security controls, overload systems or try to gain unauthorised access to accounts, networks or data.
The website, software, design, text, graphics, logos and other content belong to Bitdreams Casino or its relevant licensors. Your use of the website does not transfer ownership or grant you any intellectual property rights. Any permission to use the website ends when your access is suspended, closed or otherwise withdrawn.
Availability and third-party services
We aim to keep the website and services available, accurate and secure, but uninterrupted operation cannot be guaranteed. Access may be unavailable or limited because of maintenance, updates, network issues, device problems, payment provider interruptions, events outside our reasonable control or legal requirements. We may change, suspend or remove a feature without guaranteeing that it will remain available.
The website may contain links to third-party websites, payment services or other resources. Those services are governed by their own terms and privacy practices. We are not responsible for third-party content, availability, security, fees or conduct, and you should review the relevant provider's information before using it.
Privacy and information
Personal information is handled in accordance with the Bitdreams Casino Privacy Policy and applicable privacy law. We may collect and use information needed to provide services, verify accounts, process payments, prevent fraud, support responsible gambling, maintain security, meet legal obligations and improve the website. By using the website, you acknowledge that this processing may be necessary for these purposes.
Liability, disputes and governing law
Nothing in these terms excludes, restricts or modifies a right, guarantee or remedy that cannot lawfully be excluded under Australian consumer law. Subject to those protections, you use the website at your own risk. To the extent permitted by law, Bitdreams Casino is not responsible for indirect loss, loss caused by your failure to follow these terms, or interruptions and events outside reasonable control.
If you have a question or complaint, please use the support or complaints process displayed on the website and provide relevant account and transaction information without sharing your password. We will review concerns in accordance with our procedures and applicable requirements. These terms are governed by the laws that apply to the relevant Bitdreams Casino service and your use of it, subject to any mandatory rights available to you under Australian law.